Trouble Shooting

New Users

If the user didn't get their welcome email, then its probably either:
  • The system has their wrong email address (in which case there should have been an email delviery error message sent to )
  • Its been classified as junk mail and they have a junk email or SPAM folder possible web based (some times they don't know about it )
  • You forgot to check the notify user box when creating the user. In this case anyone could cause a new email to be sent using the request new password option and specifying the email address of the new user.
You can check if they actually have a user id using the User Search option under the ecf admin options (or by searching for them to add them to an organisation)